Surprisingly, they got back to me the next day (Today, Friday Sept 3)Īs we informed you earlier, we have closed this account. Is it possible my account has been mixed up with another?" Also, the original message showed that my account was closed due to being linked to another closed account, it did not say it was my own account. I had only had one order refunded in my 3+ years of being an amazon member. I'm sorry, but I am confused by what you mean. I have ordered at least once a month on amazon, and have only ever asked for one refund over my entire time of being a member. I might have understood this, because I have asked for one refund last year (Around October 2020), but I highly doubt one refund over the course of 5 years is deemed as "a large number of your orders". So now they claim that I have asked for too many refunds on my account, and no mention of the linked account problem. If you have any digital content on this account, you can access the content from the “Manage Your Content and Devices” link on the Your Account menu on. You will not be able to place orders on our site. While we expect the occasional problem with an order, we cannot continue to issue refunds to you at this rate.Īfter a thorough review, we have decided not to restore your full access to this account. This is because you have consistently asked us to issue refunds for a large number of your orders. Then on Thursday September 2, I got a reply Īs we informed you earlier, we have closed this account. I have used Amazon for years and have been a prime member, thank you for your time in this matter." I would like to appeal this decision, I am confused as to which account my account was directly linked to in order to have my account be closed. I have never had another amazon account, as my account had been around 5 years old, 3 of which I was a prime member. Now based on this email, I did some research and assumed that maybe I purchased something from a closed seller, or maybe they think I have had another account that got closed. I was confused and at first thought it was a scam, but my amazon account was actually closed. They cannot reverse this decision or share more details on this matter. Our customer service team can only confirm that we sent this message and help you with technical issues. If you would like to appeal this decision, please reply to this email to reach an account specialist. To access the content, click the “Manage Your Content and Devices” link on the Your Orders menu on. We have canceled and refunded any open orders you had on this account.Īny digital content that you purchased with this account is still available to you. When we close your account for violating the terms of an agreement, you cannot open a new account or use another account to place orders on our site. Our records show that your account is directly linked to an account we have closed for violating the terms of our Conditions of Use agreement. So on Monday August 30, I received an email from that said
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